ALISON – a five million-strong, global online learning community, filled with free, high-quality online education resources to help you develop essential, certified workplace skills.
Whether you are seeking a new job, a promotion, a college place or starting a new business, ALISON empowers you to improve your economic and personal circumstances, and through you, that of the community you live in.
New skills and knowledge makes you a more valuable employee, whether working for yourself, for an employer, or future employer. With today’s workplace changing faster than ever, it is essential everyone keeps learning new and updating old skills to remain or become competitive in the workplace. ALISON is for anyone taking their first step to a new or better job. ALISON is as individual as you are.
Customer Relationship Management in Business Services
Do you want to improve the relationship you have with your customers? This free online course from ALISON will show you how your business can achieve excellence in customer relationships and go beyond customer satisfaction to customer delight. It looks at how fluctuating demand from customers can be addressed by managing capacity within the service process.
Customer Relationship Management in Business Services explores how businesses can use marketing elements to shape demand and how important elements of service processes, such as queuing and waiting lines, can be re-designed to greatly improve customer experience.
Modern Human Resource Management – Appraisal and Performance
Get an understanding of employee rights, workplace health and safety law, how to manage performance, how to implement performance evaluation systems and how to complete and conduct employee assessments with this free online course.
Diploma in Basic German Language Studies
Talk with confidence in German with this German language diploma, which uses text and audio to introduce learners to the pronunciation of words and the correct use of key phrases. On completion, learners will know how to reserve a table, order food, and ask for and pay for a bill in German.